Shipping Information
Shipping Information for Piloise
At Piloise, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit to your selected address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time depends on your location and starts once your order has been dispatched. Delivery times may vary due to external factors. Here are the estimated shipping times by region:
- Standard Worldwide shipping: 7-12 days
Please note that during peak times or holidays, shipping carriers may experience delays outside of our control. For international shipments, customs processing may also lead to unexpected delays that could extend the delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to ensure shipping details are accurate and complete at the time of checkout. Inaccurate or incomplete details may result in delayed processing or order cancellation. If our system detects an address issue, we will email you within 3 business days to verify the shipping details. If we do not receive a response within this time, we reserve the right to cancel the order.
If you notice an error in your shipping details, please contact us at support@piloise.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee updates after this timeframe.
Delayed Delivery
At Piloise, we strive to deliver your order promptly, but delivery delays may occur due to factors outside of our control. These include:
- Unexpected courier delays (e.g., severe weather or transportation disruptions)
- Address verification or payment processing issues
- Product availability
If a delay occurs, we will notify you promptly and work with the courier to ensure your package is delivered as soon as possible. While we do everything we can to assist, Piloise is not liable for delivery delays caused by external factors and cannot guarantee an exact delivery date.
Lost or Stolen Packages
If your package is lost or stolen during shipping, please contact us at support@piloise.com, and we will assist you in resolving the issue.
We recommend contacting the courier directly to file a claim for lost or stolen packages. We will also work with the courier on your behalf and keep you updated on the status of the claim. Please note that Piloise is not responsible for lost or stolen packages, as they fall outside of our refund policy. However, depending on the situation, we may offer a replacement as a courtesy.
If a package is deemed unrecoverable, we also recommend filing a police report for stolen goods.
Shipping Policy Changes
Piloise reserves the right to modify or update this Shipping Policy at any time without prior notice. By purchasing and using Piloise products, you agree to this policy, including any updates.
We encourage you to review this policy periodically for any changes that may affect your orders. If you have any questions or concerns, please contact us at support@piloise.com. We’re here to help!